Silicone Food Warming Mat(XL)

To be eligible for a return, the following conditions must be met:
The item must be unused, in its original condition, and in the original packaging.
The return must be requested within 30 days of the delivery date.
Proof of purchase (e.g., order number or receipt) is required.

Certain items are not eligible for return, including:
Perishable goods (e.g., food, flowers).
Personalized or custom-made products.
Intimate or sanitary goods.
Downloadable software or digital products.

To initiate a return, please follow these steps:
Contact our customer service team at Email or Social Media Accounts within 15 days of receiving your order to request a return authorization.
Once your return request is approved, you will receive instructions on how to return the item.
Pack the item securely in its original packaging and include all accessories, tags, and documentation.
Ship the item to the address provided in the return instructions.
Note:Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 15 business days using the original payment method. Please note:
Shipping costs are non-refundable unless the return is due to our error.
Refunds may take additional time to appear in your account, depending on your payment provider.

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address]. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is received, we will send a replacement or issue a full refund.

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may return it following the standard return process.